At Metal Nexus Automotive (“Metal Nexus”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or purchase products from us.

1. Information We Collect

We may collect the following information from you:

• Full name
• Company name (where applicable)
• Email address
• Telephone or mobile number
• Billing and delivery addresses
• Vehicle and engine information required to identify suitable products
• Payment and transaction information
• IP address and website usage information
• Any information voluntarily submitted through contact forms, emails, quotations, or enquiries.

2. How We Use Your Information

Your information is collected for legitimate business purposes, including:

• Processing orders and payments
• Delivering products and services
• Providing quotations and technical assistance
• Responding to enquiries
• Processing warranty claims
• Communicating regarding orders and deliveries
• Improving our products, services, and website
• Preventing fraud and maintaining website security
• Complying with legal and regulatory obligations.

We only process personal information where it is necessary, lawful, and relevant to our business relationship with you.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

• Remember your preferences
• Improve website functionality
• Analyse visitor behaviour
• Enhance website security
• Improve our marketing efforts

You may disable cookies through your browser settings; however, doing so may affect certain website functionality.

4. Sharing Your Information

Metal Nexus Automotive respects your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only where necessary with:

• Courier and logistics companies
• Payment service providers
• Website hosting providers
• Professional advisers
• Manufacturers or suppliers for warranty processing
• Government authorities where required by law

All third parties are expected to protect your information appropriately.

5. Payment Information

Payments made through our website are processed using secure third-party payment gateways.

Metal Nexus Automotive does not store or retain your full banking details or complete payment card information on our servers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from:

• Unauthorised access
• Disclosure
• Alteration
• Loss
• Misuse
• Destruction

While every reasonable effort is made to secure your information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Marketing Communications

Where you have provided your consent, we may occasionally send you:

• Product updates
• Promotions
• New arrivals
• Special offers
• Company news

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

8. Your Rights

Subject to applicable legislation, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been processed unlawfully.

9. Information Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected.
• Comply with legal, accounting, taxation, and warranty obligations.
• Resolve disputes.
• Enforce our agreements.

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Third-Party Links

Our website may contain links to external websites operated by third parties.

Metal Nexus Automotive is not responsible for the privacy practices, security, or content of these external websites, and users access them at their own risk.

11. Children’s Privacy

Our products and services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time.

Any changes will become effective immediately upon publication on this website unless otherwise stated.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Metal Nexus Automotive

Email: jaco@metal-nexus.co.za

Telephone: 081 021 3468

Website: https://metal-nexus.co.za

POPIA Compliance Statement

Metal Nexus Automotive is committed to processing personal information responsibly, transparently, and in accordance with the Protection of Personal Information Act, 2013 (POPIA). We continuously review our privacy practices to ensure that your information remains protected and is processed only for lawful business purposes.